Returns & Exchanges

At HORI, we stand by the quality of our gaming peripherals and offer a 30-day return window for products in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your gaming setup.

1

Initiate Request

Log into your account and select the order containing the item you wish to return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Package

Securely pack the electronics in their original box, including all manuals, cables, and accessories, and clearly mark the RMA number on the outside.

3

Ship Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Inspection & Refund

Once our technicians verify the hardware condition, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing